IT Support Assistant - Vacature tekst

What the role involves

• Solve support tickets independently or, if necessary, coordinate with colleagues in the IT team;
• Create, categorize, and prioritize IT support tickets;
• Provide information to colleagues about status of support tickets and IT solutions;
• Accept and qualify IT support requests relating to software applications;
• Expand and maintain our knowledge base as well as create and maintain documentations.
• Relevant work experience with customer relations within an IT environment;